It's Whipped Matte Lip Mousse, Whisper Mauve

Thank you for your feedback and we're sorry that the product didn't meet your expectations. At Julep, we strive to provide the best customer experience and your feedback is very valuable to achieving our goal. Your satisfaction is our topmost priority and we want you to love our products. Please know that you have 30 days from the ship date to return or exchange the item. Kindly reach out to our customer service team who can further assist you. You can reach us by email or through our chat option.,Customer Experience Specialist - Mia,,clientresponse

Thank you so much for taking the time to share your honest feedback with us. We truly value your input, and your insights are invaluable in helping us enhance our products and overall customer experience. We're sorry to hear that you've encountered challenges, and we want you to know that your satisfaction is our top priority. We're committed to continuous improvement, and your specific comments will be shared with our team for careful consideration. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out to our customer service team at maven@julep.com. We appreciate your support and look forward to the opportunity to address your concerns and make your experience with our products even better. Thank you for being a valued part of our community.,CSO,Trinity,clientresponse