Shipping & Returns

Online Shipping & Returns Policy

LOVE YOUR PRODUCTS OR RETURN IT FOR FREE.

To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL

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Return Policy:

We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked!

To process a Return, Exchange, Replacement or Request a Refund please click here to use our AUTOMATED PORTAL

• Using your order number and U.S. shipping zip code, you will be able to start your return or exchange process.
• Completing the process will provide you with a pre-paid return label.
• If you need to make an exchange, you will have the option to reselect products and schedule through our automated system.
• If you have any questions about the return process or would prefer to speak with a Customer Experience agent, please send us an email or click to chat live 24/7.
• We reserve the right to refuse returns or exchanges that are deemed to be abusive or fraudulent.

When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.

Can I return a gift card?
We do not accept returns for gift cards. Questions? Please Contact Us.

SHIPPING INFORMATION

Once an order is placed, our warehouse crew gets to work immediately.

Order packing & processing can take 1-3 business days before your order leaves the warehouse.

STANDARD SHIPPING: $5.99 merchandise under $40. Free $40 or more.

• US orders arrive within 5-7 business days after the order leaves the warehouse.

You will receive an email with shipping details and a tracking number. Please follow the link in the email to track your order and check its estimated arrival date. We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping may vary.    

EXPEDITED SHIPPING: 3-Day Shipping ($8.99 UPS)

• Most are delivered within 3 business days after the order leaves the warehouse, weekdays only, holidays excluded.
• Not currently available for PO Box and APO shipping addresses.

HOW DO I TRACK MY ORDER? Online tracking is easy!

• If you created AN ACCOUNT at checkout, log in to your account and track from there.
• If you have not created an account, please check the shipping confirmation email for your clickable tracking number & confirm your order status!
• If you would like to create an account, use the email address associated with your order to log in. You will receive a link and any orders associated with this email will show up in your new account.

DOMESTIC SHIPPING RATES

International Orders:

International orders should arrive within approximately 14-21 business days.

You will receive an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date. We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary.

• *Please Note: International Shipping Rates below are inclusive of duties and taxes shown in US dollars.
• *Please note we are not responsible for delays in delivery due to shipping or external conditions outside of our control. Thank you.

INTERNATIONAL SHIPPING RATES
*Please Note: Rates below are inclusive of duties and taxes shown in US dollars.

*International orders over a certain dollar amount may be subject to import duties and taxes not included in the shipping cost. Let us help with that! Just email us at info@julep.com.

 
*Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.

Questions? Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro. 

We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems. Coupon codes cannot be used or applied to orders already placed. Supplies of all Free-gift offers are limited.

Some Common Questions & Answers

Q: Can I change or cancel my julep.com order once it’s placed?
A: Once your order has been placed it cannot be cancelled or edited. Please Contact Us and one of our Customer Experience Experts will address for you.  

Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. After that time period if you need assistance, please complete the service request form or Chat with a Pro.

Q: Need an update on my order status?
A: Packing and processing time is 3-5 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please service request form or Chat with a Pro.

Q: An item(s) within my package arrived broken. Do you offer replacements?
A: Our Customer Experience team is ready to resolve! Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro.

Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may request an individual item exchange, total kit exchange or kit refund. To submit a request for a replacement. please Contact Us and complete the form & our Customer Experience Team will respond quickly or Chat with a Pro.

Q: Can I use multiple coupons?
A: You may apply ONE coupon code per order (with the exception of Free Shipping).

 Have More Questions?

Contact Us and complete the form & our Customer Experience Team will respond quickly, or Chat with a Pro