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Order Status: Please allow 1-2 business days to process and ship.
You will receive your tracking confirmation via email once your order has shipped.

Returns, Refund, Replacement: To process a request, click here.

Chat Now to be matched with your perfect shade & product advice.

Customer Service Assistance: Email us for an expedited response!

Existing Customer Orders:

• Once orders are submitted, no changes can be made. If you need to make a change, please email us.
• During peak holiday periods, please allow extra time for processing and shipping, from 3-5 business days

Order Tracking:

• Once your order ships, you will receive tracking confirmation to your email address.

Press & Media Inquiries - social@julep.com

We value you as a customer & will do everything possible to make you happy. Please allow us up to 48 hours to respond to your request.